PropertyQuoteDirect Reviews

Outstanding customer support. I couldn't be more pleased with their service.

You can't beat the price for such solid coverage and low deductibles from a big-name insurer.

In general, the staff were quite helpful, but they tended to speak really fast, and I had to ask them to slow down so I could jot down notes. The last person I talked to, Kelly, was pretty curt, and in every instance, they didn’t really listen to my questions before jumping in with answers, which were often wrong. When I checked the terms and conditions I received, I noticed the cancellation fee didn’t line up with what I was told. When I brought this up, I was informed that the incorrect T&Cs had been sent out, and they couldn’t explain why or provide the right ones. I asked for an email correction, which I did get. It’s crucial that the info they send is accurate, and the staff ought to be trained to provide the right documents. I ended up making three expensive calls from France, and honestly, I don’t even recall getting an apology. So, I wouldn’t suggest this company unless you’ve got some experience in insurance or compliance, which I thankfully do. Don’t let them pressure you; take your time to ask about anything you’re unsure of and make sure to get it in writing. They seem focused on time and targets, but don’t let them rush you if you decide to give them a shot. Lastly, be sure to inquire about any hidden cancellation fees; there are even charges during the first 14 days of the cooling-off period, so keep your eyes peeled on that.

I was really upset that the payment for renewing my policy was taken a week ahead of schedule. I never agreed to have my card info stored for a whole year just so you can charge me before the new policy is even up for renewal. PLEASE GET RID OF MY BANK CARD INFO FROM YOUR RECORDS!!!

I was quite pleased with the team; they were really friendly and went out of their way to find alternatives or clarify what was going on or adjust things. I'd totally recommend them.

Everything's great, but I found it pretty ridiculous to receive a 'quote' from LV for £999.99. LV had already stopped that kind of underwriting, so it shouldn't have shown up like that on the renewal notice.

We were in need of insurance for a vacant property (my dad's) while going through the probate process. The setup was fast, the team was super helpful, and the price was really reasonable. Thanks a bunch! Tina from Bristol, February 2021.

Great deal! You've consistently offered lower prices than my last insurance company by a good amount. I haven't had to reach out to your customer support yet, but judging by the application and purchasing experience, I'd give you a perfect score.

The pricing for premiums is really baffling! My card transaction showed £125.99, but the payment confirmation email stated £126.00. Then, when I got my policy documents, they listed the premium as £168. I just can't wrap my head around why these amounts are all over the place. It should be straightforward: your insurance costs a certain amount, and that’s what should be confirmed and reflected in the policy documents. Other than that, everything else went off without a hitch.

Simple and smooth purchase. It was clear what was included and what wasn’t with the policy. This first policy offers solid value for the cash. I’m curious to see what goes down at renewal time and if they can keep the price steady. From what I’ve seen, a lot of brokers jump at the chance to hike up premiums when it’s time to renew. They either think you won’t catch on, or that you’ll be too laid-back to shop around for better quotes. Fingers crossed that Bedford rises above that nonsense.

Getting a quote was quick and straightforward, plus I got assistance whenever I needed it. This is my second policy with them. Stacey was super helpful and provided a lot of info. If I ever have to make a claim, I really hope it’s just as easy! Thanks a bunch!

Vaneesha was super helpful in figuring out my landlord insurance cost with a great quote that beat what I saw on comparethemarket.com. Appreciate it! I’ll reach out again when my other insurance is up for renewal. Thanks a bunch!

I gotta say, I've never actually made a claim on any policy I purchased from Bedford Insurance. But when it comes to locating the right policy and adjusting them to fit my requirements, they've been pretty helpful and not too pricey.

I’m really pleased with the quick service and the care taken with my mom's property insurance. This company demonstrates a real expert approach and keeps you in the loop throughout and after the whole process. The online application was a breeze. I highly suggest them!

I had a couple of properties covered under a single policy and aimed to drop the insurance for just one. Instead, the entire policy was terminated, which meant one property was left without coverage until the renewal date rolled around. Luckily, it was only a few weeks later and nothing bad occurred, but it could've turned out differently...